Customer Support Example

Customer Support Example

This example demonstrates how to use PromptKit Arena to test a customer support chatbot across multiple LLM providers.

Scenario

A customer support bot helps users with:

• Product questions
• Order tracking
• Returns and refunds
• Technical troubleshooting

Files

• config.arena.yaml - Main configuration
• prompts/support-bot.yaml - System prompt for the support bot
• scenarios/support-conversations.scenario.yaml - Test conversation scenarios
• scenarios/streaming-demo.scenario.yaml - Demonstrates streaming configuration
• scenarios/streaming-tools-demo.scenario.yaml - Demonstrates streaming with tool calls
• tools/example-tool.tool.yaml - Mock tool for order status lookup
• providers/ - LLM provider configurations

Running the Example

cd examples/customer-support
promptarena run -c config.arena.yaml

Running with Streaming Output

To see streaming tokens in real-time (useful for the streaming demos):

promptarena run -c config.arena.yaml --streaming

Running a Specific Scenario

To run just the streaming-with-tools demo:

promptarena run -c config.arena.yaml --scenario streaming-tools-demo

Scenarios

Streaming with Tools Demo

The streaming-tools-demo scenario demonstrates the PredictStreamWithTools feature where the LLM can stream tokens back while also invoking tools:

1. Turn 1: User asks about order status → LLM calls get_order_status tool while streaming
2. Turn 2: Follow-up question → LLM uses previous tool result in streamed response
3. Turn 3: Another order check → LLM calls the tool again
4. Turn 4: General question → Streamed response without tool call

This showcases how streaming and tool calls work together seamlessly.

Expected Outcomes

The test evaluates:

• Tone consistency (professional, helpful, empathetic)
• Accurate information retrieval
• Tool invocation when needed (order status lookups)
• Appropriate escalation handling
• Response quality across providers